Pyramisa Island Hotel Aswan

Like: the amazing view on the mountain with the Nil, Nil view all around the hotel, better than the old cataract hotel ! Quiet and relaxing, good facilities (swimming pool, massage etc). Dislike: frequency of the boat to access the hotel, sometimes more than 30 mins (waiting time + sailing time) - Terrible breakfast (instant coffee only, no fresh fruit, stay away from the sausages etc) Room: functional and clean

The location is fantastic and very prime. The staff is friendly and helpful. The boat from/to the mainland functions very well. A variety of options for breakfast and dinner. The beds in the room are comfortable. The wifi is in and out - good on some days and not so good on others.

Welcoming and friendly staff. Comfortable room with everything you need.

A lovely experience with friendly, professional and attentive staff, all of whom could not have done anything more for us. The hotel is on an island in the Nile with views of the Old Cataract Hotel, Elephantine Island and the desert. Our own view was spectacular taking in the beautifully maintained gardens, the island across the Nile with its fields, buffalo, palm trees, desert and, on the far bank, the mausoleum to the Aga Khan. The hotel has two swimming pools (we used both) and they were both good with excellent service for drinks and towels, etc. There are shops on site. I am happy to say there is no heavy selling. The spa offers a range of massages. they are not what I would call "cheap"exactly but, again, they were excellent. The breakfast was varied and delicious and with the ever attentive service. We ate dinner in the attractively presented a la carte restaurant and the food was good (as, of course, was the service) and all at a very reasonable price. There is a courtesy, 24 hour private hotel ferry that crosses the Nile every 10 minutes which is excellent for seeing the old cataract up close and the ruins on Elephantine Island. We will definitely be staying here on our next trip to Aswan. The location, service and quality of the hotel are all truly excellent.

The hotel in general is good, I spent a nice time there. Positive comments : 1- The resort is nice and the room view is beautiful looking to the Nile. 2- I want to thank Mr.Essam HK , he is doing a very good job , very much appreciated his efforts. 3- The room was clean although it has some maintenance issues 4- the setting area of the pergola is amazing with very beautiful view to the Nile however i suggest to extend house music there and some optional extra charge drinks to be provided upon guest request. Negative comments : The hotel is very very quite , no activities at all , nothing to do after 17:00 hours. Reception : For me it's very disappointed to write a negative review on reception but I believe that reception is the heart of any hotel. * One the Arrival, no one from bell captain is available, you have to carry your bag to reception by yourself. * No welcome drink has been provided. * No information has given upon check in unless you will ask by yourself , however they made fast check in. * No guest contact at all during my 4 Nights stay , there is no courtesy calls. * Reception team called me in my last night asking for a copy from my ID. * No one from bell captain is available during my check out , you have to carry your bag from the room to the reception by yourself. Restaurant & kitchen : The restaurant is nice & clean and the food variety is good in the breakfast however the taste of some items is not good. The restaurant staff are nice too however the restaurant manager is always looking at his watch when the guest moving to the buffet and his face expression is we want to close however the time not exceeded 10:00 AM. Recreation : I went only one time to the swimming pool and guy there has ignored me while he offered towels for a nother couple , I don't know the reason but I left directly. In general I liked my stay there but my points for improving not for complaining Thank you